Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Phone us on 0121 770 4484, Monday to Friday from 8.30am to 6.30pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

For emergencies such as Mental health emergency, sudden severe chest pain, symptoms of a stroke or severe bleeding please call 999

Routine appointments

To request a routine appointment in the next 7 days:

• Phone us on 0121 770 4484, Monday to Friday from 8.30am to 6.30pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6.30pm
• Use your Using your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• Use your Using your NHS account (through the NHS website or NHS App)
• Using the GP online system - SystmOnline
• Phone us on 0121 770 4484, Monday to Friday from 8.30am to 6.30pm
• Reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text 
• If you need an interpreter
• If you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8.30am as possible.

Your NHS now offers lots of community services and self-care options that you can access without needing to see your GP first.

When you request an appointment at one of our surgeries, the receptionist will ask you the reason why you are calling.  If you tell us the reason for your call, the receptionist might be able to give you information about services or self-care options that you could access for your symptoms – for example the minor ailments service at your local pharmacy. 

You do not have to say what your symptoms are if you don’t want to, but if you do it might get you the help and information that you need more easily and quickly.

 * Receptionists are NOT trying to be doctors or make medical assessments and they are duty bound to respect your confidentiality, in exactly the same way the GPs are.*  

When you telephone the surgery to book an appointment, the receptionist will ask you the following question:

• Can I ask the reason for your appointment today?

This is because the receptionist has a number of different options and types of appointments available, and can direct you to the most appropriate option for your specific problem. The best option might be to go to the pharmacy or the dentist, or if you do need an appointment it might be the Practice Nurse is the best trained person to help, or perhaps another member of our clinical team.

This way, when you really do need to see or speak to a GP, there will be a free appointment for you and the GP will have more time to spend with you. The following tables may help you understand the choices available.

For further information, please see the NHS inform website –

 https://www.nhs.uk/

• If you are unable to keep an appointment please notify the surgery as soon as possible, either by using the online cancellation form (at least 24 hours in advance), or by telephoning reception.
• When arriving at the surgery for your appointment, always inform reception
• Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down.
• If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
• It can sometimes help to have a partner or friend with you.
• If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
• If you would like a chaperone please speak to the doctor.

NHS Direct - 'Check your symptoms'

Extended hours are held at  Bosworth Medical Centre

18.30 - 20.00 Monday to Friday, 09:00 – 17:00 Saturday, by prior appointment only.

Who is running this service?  The North Solihull Collaborative (Homepage - North Solihull PCN)